Amazon is hiring for Seller Partner Support
Amazon is hiring for Seller Partner Support. Below are the details of job Requirements and other information is provided.
Amazon: Seller Partner Support
About Amazon
Amazon.com is dedicated to being the foremost customer-centric company on Earth, providing individuals with the opportunity to effortlessly explore and acquire virtually any product they desire through online channels. Through a commitment to delivering competitive prices, an extensive array of choices, and unparalleled convenience, Amazon.com continuously expands and transforms into a premier e-commerce platform. This progression from a website to a collaborative e-commerce partner to an innovative development platform is fueled by Amazon’s intrinsic culture of innovation. The most brilliant minds in technology converge at Amazon.com to pioneer research and develop cutting-edge technologies that enhance the well-being of shoppers and sellers across the globe.
Company Name: | Amazon |
Website: | https://amazonvirtualhiring.hirepro.in/registration/incta/ju0f4/apply/?j=57554&e=13518 |
Job Role: | Seller Partner Support |
Location: | Work from home |
Qualifications: | Any Graduate and Any Postgraduate |
Salary: | 3.5-4.25 LPA |
Experience: | Fresher no prior experience required |
Job description:
As the main liaison between Amazon and our third-party sellers, the Selling Partner Support (SPS) Associate provides phone and email support, adhering to internal service level agreements. This role entails promptly and accurately providing operational support to third-party sellers on the Amazon platform. The ideal candidate’s focus on customer satisfaction plays a crucial role in shaping the experience of Amazon’s customers, making a strong customer-centric approach a key requirement for the position. In addition to addressing recurring system issues, the SPS associate is expected to contribute to process enhancements, create internal documentation, and foster a collaborative team environment. Virtual Contact Center (VCC) associates are expected to work remotely from a location approved by Amazon, ensuring uninterrupted internet connectivity and a conducive work environment that enables optimal productivity and quality performance.
Responsibilities
- With a strong sense of ownership, the Seller Support Associate takes full responsibility for every seller interaction, demonstrating proactive problem-solving abilities and delivering exceptional support to sellers.
- Exhibits proficient, articulate, and professional written and verbal communication skills.
- The Seller Support Associate provides prompt and efficient service to Amazon Sellers and Merchants, ensuring timely escalation of any issues encountered by Sellers.
- Consistently maintains a positive and professional demeanor, representing the company in a favorable manner while effectively handling sensitive issues.
- Exhibits outstanding time-management abilities and a self-reliant work approach, effectively utilizing departmental resources, policies, and procedures.
- Actively fosters a positive team environment and readily assists team members with challenging contacts as required.
- Sustains satisfactory performance metrics, including quality, productivity, first contact resolution, and attendance.
- Engages in proactive problem-solving by leveraging logical reasoning and data interpretation skills, identifying trends and effectively communicating improvement suggestions through appropriate channels.
- Engages in collaborative efforts with departments including Customer Service, Merchant Investigations, and Payments teams to effectively address and resolve issues and inquiries raised by sellers.
Economic Furniture:
- At Amazon, we prioritize your well-being, which is why we recommend that all employees have an ergonomic chair and desk as their workspace, aiming to enhance health and provide optimal comfort.
Weekly Off:
- Rotational schedule of a 5-day working week with two consecutive days off
Disclaimer:
- If this email is not relevant to you, or if it does not match your qualifications, or if you have already attended an interview in the past 6 months, please disregard this message.
Education & Skills
- Candidates with a Bachelor’s degree in any field and 0-10 years of experience are eligible.
- Good written and verbal communication in English.
- The role requires working in a 24/7 operational environment, including night shifts, with the schedule determined based on business needs.
- Candidates willing to work on Phone/chat and emails
- The candidate should be open to assisting selling partners from various marketplaces worldwide.
- It is essential to have power backup available for the duration of the employee’s shift in case of power shutdowns.
- Rotational schedule of a 5-day working week with two consecutive days off
- Unplanned leaves are not permitted during the four months of (Training & Transition) period.
- Ability to use a desktop and Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- A noise-free home environment with reliable internet connectivity is required to effectively work on and deliver tasks.
- A strong and reliable internet connection with a minimum speed of 20 Mbps or higher, along with a minimum data allowance of 100 GB from a dependable service provider, is required.
- It is required to have continuous access to a mobile phone from a dependable provider.
- It is important to have a backup power source in case of power outages.
- Only candidates residing in Telangana should apply.