Mphasis is hiring Freshers for Tr Customer Support Officer role. Below are the details of job requirement and other information are provided.
About Accenture
Mphasis is an IT services and solutions provider headquartered in Bangalore, India. It offers a wide range of services including application development, infrastructure services, digital transformation, and business process outsourcing. Mphasis focuses on serving industries such as banking and financial services, insurance, healthcare, and manufacturing. The company combines technology expertise with domain knowledge to deliver innovative solutions to its clients worldwide.
| Company Name: | Mphasis |
| Website | www.mphasis.com |
| Job Role | Tr Customer Support Officer |
| Location | Mangaluru/Mangalore, Pune |
| Qualification | Any Graduate |
| Batch | 2019,2020,2021,2022,2023 |
| Salary | Not Mentioned |
| Last Date to Apply | Not Available |
| Experience | Fresher |
Job description
What they we looking for
Graduate freshers with excellent communication skills
Analytical skills
Technical Skills:
Operating the computer- Intermediate
MS Office – Intermediate
Avaya/Phone Operating skills – Beginner
Fluent in Spoken and written English with effective Business Communication
Communication in neutral accent over phone
Active listening and probing skills
Basic knowledge of Insurance
Typing Speed 30 WPM
Process Skills:
Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionate about customer service
Comfortable with Rotational shifts, extended working hours and weekly offs.
Candidate should clear the V&A and online typing tests
Behavioral Skills:
Positive energy
Positive attitude
Self learner
