Wipro is hiring for Management Trainee
Wipro is hiring for Management Trainee. Below are the details of Job requirement and other information is provided.
Wipro: Management Trainee
About Wipro
Wipro, founded in 1945 by M.H. Hasham Premji, is a renowned Indian multinational corporation that operates globally, delivering a diverse range of IT services, consulting, and business process outsourcing solutions across industries. Headquartered in Bangalore, India, Wipro has experienced remarkable growth, establishing itself as a prominent player in the technology sector. With a steadfast commitment to innovation and sustainability, Wipro consistently provides cutting-edge solutions and services, ensuring client satisfaction. Boasting a workforce of over 200,000 professionals, Wipro maintains its reputation for delivering high-quality services while upholding ethical business standards.
| Company Name: | Wipro |
| Website: | www.wipro.com |
| Job Role: | Management Trainee |
| Location: | Gurugram, India |
| Qualifications: | Any Graduation |
| Salary: | 4 LPA (Expected) |
| Experience: | Freshers/Experience |
Job description
The primary goal of this position is to deliver effective technical support for the process and proactively address client issues, either through direct resolution or timely escalation in accordance with process service level agreements (SLAs).
Responsibilites
- Support the process by managing transactions according to the required quality standards.
- Respond to all client inquiries and support requests courteously and professionally, whether received through phone calls or emails.
- Record comprehensive details regarding end users, such as their name, department, contact information, and the specific problem or issue they are encountering.
- Keep availability status updated in the RAVE system to ensure process productivity.
- Capture, monitor, and document all received queries, including the troubleshooting steps performed and the results of both successful and unsuccessful resolutions.
- Follow established processes and procedures to address and resolve client queries.
- Ensure timely resolution of client queries in accordance with the defined SLAs outlined in the contract.
- Utilize and upkeep internal knowledge bases, resources, and frequently asked questions to proficiently troubleshoot and resolve client issues.
- Acquire knowledge of product details to enhance client interaction and streamline troubleshooting processes.
- Conduct analysis of call logs to identify recurring patterns and implement preventive measures for addressing future issues.
- Develop and maintain self-help documents for customers to enhance efficiency in resolving issues.
- Recognize urgent client issues and escalate them to the team leader if resolution is delayed.
- Provide clients with all necessary product information and disclosures during and after calls or email requests.
- Maintain adherence to service agreements to mitigate potential legal challenges.
Education & Skills
- Deliver exceptional customer service through effective diagnosis and troubleshooting of client inquiries.
- Support clients in navigating product menus and enhancing their understanding of product features.
- Address all client inquiries with a user-friendly, polite, and professional approach.
- Adhere to standard procedures and guidelines to maintain precise logs and records of all customer queries.
- Utilize designated tracking software to efficiently process and document all incoming calls and emails.
- Provide alternative solutions to clients, as appropriate, in order to retain their business.
- Efficiently structure ideas and communicate verbal messages tailored to diverse listeners and varying situations.
- Customer follow-ups and arrange callback appointments to gather feedback and ensure adherence to contracts and SLAs.
