Groww is hiring for Customer Success Executive

Groww is hiring for Customer Success Executive. The details of Job requirement and other information is provided.

Groww: Customer Success Executive

About Groww

Groww has effectively bridged the gap between finance and technology, empowering individuals to take charge of their financial future. By providing a user-friendly and intuitive platform, Groww has simplified the investment process and made it accessible to the masses. With a seamless onboarding experience, users can effortlessly begin their investment journey and explore a variety of financial instruments such as mutual funds, stocks, and gold. Groww’s emphasis on simplicity, transparency, and education has made it a preferred choice for both experienced investors and beginners. The platform offers a wide range of investment options, comprehensive information on funds and stocks, and useful tools for tracking and managing investments efficiently.

Company Name:	Groww
Website:	www.groww.com
Job Role:	Customer Success Executive
Location:	Across India
Qualifications:	BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM
Salary:	`4 LPA (Expected)`
Experience:	Freshers

Job description

At Groww, we place a strong emphasis on delivering outstanding customer service, and our dedicated Customer Success Team plays a vital role in ensuring a seamless experience for our customers. We are actively seeking passionate professionals with exceptional communication skills and a customer-centric mindset to join our team. This position holds significant importance as it serves as the primary point of contact for our esteemed customers, providing them with the support they need.

Responsibilities

Demonstrate a strong desire to acquire knowledge about our company’s products and their diverse range of capabilities.
Build and nurture customer relationships to enhance retention and loyalty, thereby increasing customer lifetime value and reducing churn.
Possess technical aptitude and the ability to explain complex concepts in a clear and concise manner.
Exhibit outstanding interpersonal and relationship-building skills.
Knowledge of additional regional languages will be advantageous, particularly if the company operates within a multilingual country.
Delivering timely technical support and offering on-demand training to customers who utilize our products, promptly resolving their inquiries.
Ensuring customer satisfaction by providing comprehensive education on the functional capabilities of our product and offering valuable guidance on potential upgrades.
Collaborating closely with the product manager to actively collect feedback from customers, identifying recurring issues, and actively contributing to the development and enhancement of our products.
Upholding high service standards, going the extra mile to ensure customer satisfaction and retention.