Tech mahindra is hiring for Mega Walk – In Drive For Technical Support. Below, you will find the job requirements and additional information regarding the position.
Tech mahindra: Technical Support
About Tech Mahindra
Tech Mahindra, a part of the Mahindra Group, is an Indian multinational company that offers information technology services and consulting. The company is headquartered in Pune, with its registered office located in Mumbai. With a workforce of over 158,000 employees across 90 countries, Tech Mahindra is a billion-dollar organization.
Job description
Tech mahindra Hiring for Mega walk-in-drive for technical support international voice process
Responsibilities
- Respond to customer requests through various channels such as phone, email, and chat support.
- Provide after-hours on-call support for troubleshooting technical issues.
- Support end-user devices and peripherals, including computer hardware, operating systems, software applications, and data processing.
- Address IT break-fix requests from customers and either resolve the issues or escalate them to the appropriate team.
- Act as the first line of help desk support, resolving basic level 1 and some level 2 issues.
- Troubleshoot hardware and software problems remotely, including those related to Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch, etc.
- well-versed in retail industry devices, including Point-of-Sale (POS) devices, Zebra devices, switches, routers, printers, and other equipment commonly found in stores.
- Conduct post-resolution follow-ups to ensure customer satisfaction.
- Research and resolve technical problems.
- Create and update knowledge articles and support processes.
Education
- Freshers with excellent communication skills are eligible.
- Minimum mandatory experience of 6 months to 1 year.
- Preferred experience of 1 to 2 years.
- Exceptional written and verbal communication skills with an SVAR score of 65 or above.
- Exceptional multitasking abilities.
- Exceptional adaptability and ability to learn new platforms and skills quickly.
- Exceptional sense of urgency.
- I possess outstanding interpersonal skills that prioritize building rapport, active listening, and effective questioning.
Preferred Qualification
- Ability to work under pressure and deal with constraints beyond one’s control.
- It is advantageous to possess experience and expertise in Apple hardware, Mac OS, Google (G-Suite), Windows, and Office365.
- Good to have ITIL knowledge.
- Graduation from an accredited institution or relevant technical experience as an undergraduate.
- Previous experience in customer/technical support or technology-related roles.
Time and Venue
Date: 10th July – 19th July
Time: 10.00 AM – 5.30 PM
Location: Tech Mahindra Bahadurpally SEZ, Bahadurpally, Hyderabad, Telangana 500043
Note: Please mention IBRAHIM or RAJ or SANJANA on top of the resume.
Contact us on after reaching Office
Ibrahim : 6303791322,
Raj : 9618113268,
Sanjana : 8328480322.
