Groww is hiring for Customer Service Executive

Groww is hiring for Customer service Executive. This section provides a comprehensive overview of the position, encompassing essential job requirements along with relevant supplementary details.

Groww is hiring for Customer Service Executive

About Groww

Groww stands as India’s most rapidly expanding investment platform. Our enduring goal is to establish ourselves as the reliable financial companion for approximately 100 million Indians, offering essential products in the realms of investment and banking. The inception of Groww dates back to 2016, initiated by alumni from renowned institutions such as Flipkart, ICICI, IITB, IITD, and BITs Pilani. The firm enjoys the support of distinguished investors including Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.

Company Name:	Groww
Website:	www.groww.com
Job Role:	Customer Success Executive
Location:	Work from home
Qualifications:	Inter,Any Graduation
Salary:	25,000/ Month
Experience:	Fresher

Expectations from Successful Candidates

Demonstrated eagerness to learn about the company’s products and their capabilities.
Proficiency in managing a high volume of inbound customer queries.

Possessing technical aptitude and the ability to simplify complex concepts for clear communication.
Capability to empathize with customers and maintain a strong customer-centric approach.
Knowledge of additional regional languages, if applicable for the company’s operations within the country.

Responsibilities

Provide technical support and impromptu training to customers using the company’s product, addressing incoming queries.
Ensure customer satisfaction by educating them about product functionalities and potential upgrades.

Contribute to product enhancement by collecting feedback to identify recurring issues, collaborating with the product manager to resolve them.
Uphold exceptional service standards, exceeding expectations for customer satisfaction and retention.