Concentri is hiring for Sr. Quality Evaluator. This section provides a thorough overview of the position, covering essential job requirements along with relevant additional details.
Concentri is hiring for Sr. Quality Evaluator
| Company Name: | Concentric |
| Website: | www.concentric.com |
| Job Role: | Sr. Quality Evaluator |
| Location: | Chandigarh |
| Qualifications: | Any Graduate |
| Salary: | 35,000/ Month |
| Experience: | Fresher |
Job Description
Concentrix is a globally recognized business services company that specializes in leveraging technology to enhance customer engagement and elevate overall business performance. Our mission involves collaborating with forward-thinking executives worldwide to future-proof their enterprises, outpace competitors, and surpass customer expectations.
Key Responsibilities
- Conduct audits on service quality and provide constructive feedback to agents.
- Perform compliance and quality checks, ensuring punctual report generation.
- Champion continuous improvement by offering recommendations and steering enhancement efforts.
- Analyze data and generate designated reports and presentations.
- Enhance the Quality management processes and framework to elevate the delivery of quality.
- Manage data for all deliverables, ensuring accessibility without delay.
- Handle client escalations effectively.
- Engage in internal and external calibrations to ensure consistent scoring and feedback methodologies.
- Possess a strong understanding of technical accounts.
Desired Skills
- Any graduate are eligible to apply.
- Proficiency in understanding Audit, Mining, and Coaching processes.
- Excellent verbal and written communication skills.
- Adequate Excel skills and reporting knowledge.
- Willingness to work flexible shifts.
- Capable of working under pressure and meeting strict timelines.
