ZOHO is hiring for Technical Support Engineers. This section offers a comprehensive analysis of the role, including key job prerequisites and relevant supplementary information.
ZOHO is hiring for Technical Support Engineers
About ZOHO
Established in 1996, ZOHO stands as a leading player in the realm of cloud-based software. Renowned for its extensive range of business applications, encompassing email, accounting, and project management, the company boasts a substantial user base exceeding 60 million globally. ZOHO is celebrated for its commitment to delivering cost-effective and user-friendly software solutions aimed at enhancing operational efficiency and productivity across businesses of varying scales. Driven by a dedication to customer satisfaction and ongoing innovation, ZOHO consistently pushes the boundaries of what can be achieved within the domain of cloud-based software solutions.
| Company Name: | ZOHO |
| Website: | www.zoho.com |
| Job Role: | Technical Support Engineers |
| Location: | Chennai |
| Qualifications: | Any Graduation |
| Salary: | 35,000 |
| Experience: | Fresher |
Job Responsibilities
- Deliver voice-based support to both international and domestic customers via phone, handling both inbound and outbound calls.
- Cultivate strong customer relationships through clear and confident communication.
- Prioritize customer satisfaction, aiming for first-time issue resolution.
- Collaborate with the technical team to expedite the resolution of technical challenges.
- Work closely with the technical content team to identify gaps within the help module.
- Demonstrate flexibility by being open to working night shifts.
- Please be aware that we have openings for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
