Groww is hiring Customer Success Executive. This section provides an extensive and detailed explanation of the position, including the necessary qualifications and any pertinent additional details.
Groww is hiring Customer Success Executive
| Company Name: | Groww |
| Website: | www.Groww .com |
| Job Role: | Customer Success Executive |
| Location: | Work from home |
| Qualifications: | BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM |
| Salary: | 30,000/ Month |
| Experience: | Fresher |
About Groww
At Groww, we are a dedicated team committed to democratizing financial services for all Indians through a versatile multi-product platform. Every day, we empower millions of customers to take control of their financial paths. Our deep-seated dedication to our customers is an integral part of our identity. From our products and designs to our algorithms, every aspect is meticulously crafted with the utmost consideration for our customers’ requirements and convenience. Our team is the cornerstone of our success, united by values of ownership, customer-centricity, integrity, and an unwavering passion to continually challenge the status quo.
Expectations from Successful Candidates
- Demonstrated enthusiasm for acquiring knowledge about the company’s products and their functionalities.
- Proficiency in handling a substantial volume of incoming customer queries.
- Strong technical acumen and the capability to comprehend and articulate intricate concepts in a straightforward manner.
- Empathetic approach towards customers and a strong commitment to customer-centricity.
- Familiarity with additional regional languages is advantageous, particularly if the company operates within the country.
Responsibilities
- Offer technical support and on-the-spot training to customers utilizing the company’s product, promptly responding to inbound inquiries.
- Guarantee customer contentment by enlightening them about the product’s features and potential enhancements.
- Contribute to product enhancement efforts by collecting customer feedback, identifying recurring issues, and collaborating with the product manager to resolve them.
- Uphold exceptional service benchmarks, surpassing expectations to ensure customer contentment and long-term retention.
Qualifications
- Undergraduate degrees (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
- Minimum 50% aggregate in 10th, 12th, and Graduation.
- No history of backlogs or gap years during educational pursuits.
