Tide is hiring for Customer Service Associate. This section provides an in-depth and exhaustive examination of the role, including the necessary qualifications and any pertinent additional details.
Tide is hiring for Customer Service Associate
| Company Name: | Tide |
| Website: | www.Tide.com |
| Job Role: | Customer Service Associate |
| Location: | work from home |
| Qualifications: | Any graduation |
| Salary: | 30,000/ Month |
| Experience: | Fresher |
Responsibilities
- Identify pain points and address member needs and requirements within Tide’s capabilities or expedite admin/requests when possible.
- Collaborate with other Plus/Pro team members to optimize and develop the Plus/Pro plan’s value proposition, becoming a brand advocate for Tide.
- Prioritize building and nurturing relationships with our Plus/Pro members, delivering top-notch service.
- Utilize data-driven insights to monitor current usage and pinpoint new opportunities based on customer feedback, segmentation, personas, user research, and industry trends.
Qualifications
- Comfort and proficiency in phone-based customer interactions, including handling challenging member queries with a strong customer-focused mindset.
- Data literacy, enabling you to work with and derive insights from data.
- Exceptional verbal and written English skills, with a minimum EF Set score of 50, and any certification at C1 level or higher is a valuable addition.
- Experience with Microsoft Office, particularly Excel.
- Energetic and upbeat demeanor, coupled with effective problem-solving skills.
- Strong communication skills, both with customers and in relaying information back to the business.
- Demonstrated ability for self-driven work and effective multitasking, as the role may entail diverse tasks on a day-to-day basis.
- Excellent teamwork and collaboration skills, collaborating seamlessly with member services and within membership teams.
Additional qualifications
- Experience in the Fin-tech sector, start-ups, or fast-growing tech companies.
- Familiarity with Looker and/or Zendesk platforms.
- Previous involvement with subscription and/or app-based business models.
- Experience with membership programs.
- Background in customer service support functions.
- Proficiency in analytics to comprehend member plan usage and optimization.
Benefits
- Competitive salary.
- Self and Family Health Insurance.
- Term and Life Insurance.
- OPD (Outpatient Department) Benefits.
- Mental well-being support through Plumm.
- Learning and Development Budget.
- Work-From-Home (WFH) Setup allowance.
- 15 days of Privilege leaves.
- 12 days of Casual leaves.
- 12 days of Sick leaves.
- 3 paid days off for volunteering or Learning and Development (L&D) activities.
