Teleperformance is hiring for Quality Analyst. This section offers a comprehensive exploration of the role, delving into its essential requirements and complementing them with relevant additional information.
Teleperformance is hiring for Quality Analyst
| Company Name: | Teleperformance |
| Website: | www.Teleperformance.com |
| Job Role: | Quality Analyst |
| Location: | Work from home |
| Qualifications: | Any Graduation |
| Salary: | 30,000 |
| Experience: | Fresher |
Roles and responsibilities
- Monitor advisor calls, offering immediate feedback for critical and non-critical errors.
- Assess if agents maintain acceptable contact handling standards through monitoring and test evaluations.
- Generate and share performance and statistical reports on contact handling to the Quality Assurance Supervisor regularly (daily, weekly, and monthly).
- Hold responsibility for meeting monthly Quality-related service level objectives.
- Conduct random call monitoring to ensure adherence to Client/TP standards.
- Manage BAU, Business Intelligence audits, and compliance audits as per business needs.
- Provide consistent feedback to team members on team performance and escalate any pertinent issues.
- Collaborate as a team to achieve client-set targets.
- Maintain flexibility and motivate the team regularly to drive performance.
Information Security Responsibilities
- Demonstrate understanding and compliance with Information Security Policies and Procedures.
- Report all security incidents promptly.
Key Skill Set
- Possess strong analytical skills.
- Capable of multitasking effectively.
- Excel in team-oriented environments and promote teamwork.
- Exhibit people management skills.
- Demonstrate excellent communication abilities.
critical competencies
- Proficient in Customer Service.
- Strong analytical skills.
- Proficiency in data representation.
- Advanced skills in MS Excel.
- Effective Time Management.
- Ability to multitask efficiently.
