Amazon is hiring for Seller Partner Support

Amazon is hiring for Seller Partner Support. Below are the details of job Requirements and other information is provided.

Amazon: Seller Partner Support

About Amazon

Amazon.com is dedicated to being the foremost customer-centric company on Earth, providing individuals with the opportunity to effortlessly explore and acquire virtually any product they desire through online channels. Through a commitment to delivering competitive prices, an extensive array of choices, and unparalleled convenience, Amazon.com continuously expands and transforms into a premier e-commerce platform. This progression from a website to a collaborative e-commerce partner to an innovative development platform is fueled by Amazon’s intrinsic culture of innovation. The most brilliant minds in technology converge at Amazon.com to pioneer research and develop cutting-edge technologies that enhance the well-being of shoppers and sellers across the globe.

Company Name:	Amazon
Website:	https://amazonvirtualhiring.hirepro.in/registration/incta/ju0f4/apply/?j=57554&e=13518
Job Role:	Seller Partner Support
Location:	Work from home
Qualifications:	Any Graduate and Any Postgraduate
Salary:	3.5-4.25 LPA
Experience:	Fresher no prior experience required

Job description:

As the main liaison between Amazon and our third-party sellers, the Selling Partner Support (SPS) Associate provides phone and email support, adhering to internal service level agreements. This role entails promptly and accurately providing operational support to third-party sellers on the Amazon platform. The ideal candidate’s focus on customer satisfaction plays a crucial role in shaping the experience of Amazon’s customers, making a strong customer-centric approach a key requirement for the position. In addition to addressing recurring system issues, the SPS associate is expected to contribute to process enhancements, create internal documentation, and foster a collaborative team environment. Virtual Contact Center (VCC) associates are expected to work remotely from a location approved by Amazon, ensuring uninterrupted internet connectivity and a conducive work environment that enables optimal productivity and quality performance.

Responsibilities

With a strong sense of ownership, the Seller Support Associate takes full responsibility for every seller interaction, demonstrating proactive problem-solving abilities and delivering exceptional support to sellers.
Exhibits proficient, articulate, and professional written and verbal communication skills.
The Seller Support Associate provides prompt and efficient service to Amazon Sellers and Merchants, ensuring timely escalation of any issues encountered by Sellers.
Consistently maintains a positive and professional demeanor, representing the company in a favorable manner while effectively handling sensitive issues.
Exhibits outstanding time-management abilities and a self-reliant work approach, effectively utilizing departmental resources, policies, and procedures.
Actively fosters a positive team environment and readily assists team members with challenging contacts as required.
Sustains satisfactory performance metrics, including quality, productivity, first contact resolution, and attendance.
Engages in proactive problem-solving by leveraging logical reasoning and data interpretation skills, identifying trends and effectively communicating improvement suggestions through appropriate channels.
Engages in collaborative efforts with departments including Customer Service, Merchant Investigations, and Payments teams to effectively address and resolve issues and inquiries raised by sellers.

Economic Furniture:

At Amazon, we prioritize your well-being, which is why we recommend that all employees have an ergonomic chair and desk as their workspace, aiming to enhance health and provide optimal comfort.

Weekly Off:

Rotational schedule of a 5-day working week with two consecutive days off

Disclaimer:

If this email is not relevant to you, or if it does not match your qualifications, or if you have already attended an interview in the past 6 months, please disregard this message.

Education & Skills

Candidates with a Bachelor’s degree in any field and 0-10 years of experience are eligible.
Good written and verbal communication in English.
The role requires working in a 24/7 operational environment, including night shifts, with the schedule determined based on business needs.
Candidates willing to work on Phone/chat and emails
The candidate should be open to assisting selling partners from various marketplaces worldwide.
It is essential to have power backup available for the duration of the employee’s shift in case of power shutdowns.
Rotational schedule of a 5-day working week with two consecutive days off
Unplanned leaves are not permitted during the four months of (Training & Transition) period.
Ability to use a desktop and Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
A noise-free home environment with reliable internet connectivity is required to effectively work on and deliver tasks.
A strong and reliable internet connection with a minimum speed of 20 Mbps or higher, along with a minimum data allowance of 100 GB from a dependable service provider, is required.
It is required to have continuous access to a mobile phone from a dependable provider.
It is important to have a backup power source in case of power outages.
Only candidates residing in Telangana should apply.