Amazon is hiring for Seller Partner Support The job information and details to job requirements and additional relevant information is given below
Amazon: Seller Partner Support
About Amazon
Founded in 1994 by Jeff Bezos, Amazon stands as one of the world’s largest e-commerce and cloud computing enterprises. With a mission to be the most customer-centric company on Earth, it offers a diverse array of products and services globally. Amazon’s remarkable success is attributed to its innovative technology, streamlined supply chain management, and unwavering focus on customer satisfaction. Among its services, Amazon Prime, catering to members with free shipping, streaming of movies and TV shows, and other perks, remains highly popular. Additionally, Amazon Web Services, its cloud computing platform, serves as a widespread choice for businesses and organizations seeking hosting and data storage solutions. Revolutionizing shopping and business practices, Amazon maintains its prominent position in the e-commerce and technology sectors.
| Company Name: | Amazon |
| Website: | www.amazon.com |
| Job Role: | Seller Partner Support |
| Location: | Work from home |
| Qualifications: | Any degree |
| Salary: | 3-4 LPA(Expected) |
| Experience: | Fresher |
Responsibilities
- The Seller Support Associate takes full ownership of each seller interaction and proactively engages in problem-solving to provide exceptional support to sellers.
- They exhibit effective, clear, and professional written and oral communication skills.
- Prompt and efficient service is delivered to Amazon Sellers and Merchants, with the appropriate escalation of any issues they encounter.
- The Associate maintains a positive and professional demeanor, upholding the company’s positive image while effectively managing sensitive matters.
- Excellent time-management skills are demonstrated, allowing them to work independently while utilizing departmental resources, policies, and procedures.
- They actively contribute to a positive team environment and assist fellow team members with challenging contacts when necessary.
- The Associate ensures their performance metrics, such as quality, productivity, first contact resolution, and attendance, remain at acceptable levels.
- Utilizing logical reasoning and data interpretation skills, they actively seek solutions and identify trends to be communicated to the appropriate channels, including offering improvement suggestions.
- When necessary, they liaise with other departments like Customer Service, Merchant Investigations, or Payments teams to resolve Seller’s issues and address their inquiries.
Basic Qualifications
- Candidates with a Bachelor’s Degree in any field and 0-10 years of experience are welcome to apply.
- Exhibiting a proficient command of both written and verbal communication in English.
- Job involves working in a 24/7 environment, including night shifts, based on business requirements.
- Role includes handling phone, chat, and email interactions in a concurrent blended profile.
- Ready to provide assistance to selling partners across diverse global marketplaces, encompassing India, USA, EU, and ME.
- Candidates must have a power backup solution in case of power shutdowns for the duration of their shifts.
- A rotational schedule with two consecutive days off within a 5-day working week.
- During the initial four months (Training & Transition), unplanned leaves are not permitted.
- Proficiency in using desktop/Laptop, Internet Browsers, Windows OS, Microsoft Outlook, and MS Office.
- Requires a quiet home environment with no background noise to focus on deliverables.
- Should have a reliable internet connection with a minimum speed of 20 MBPS and at least 100 GB data.
- Availability of a mobile phone from a trustworthy provider at all times.
- Applicants must be based in Telangana to apply for this position.
