Amazon is hiring for Selling Partner Support Associate
Amazon is hiring for Selling Partner Support Associate. Below, you will find the provided job requirement and additional information in detail.
Amazon: Selling Partner Support Associate
About Amazon
Amazon is founded in 1994 by Jeff Bezos, Amazon has emerged as one of the world’s largest e-commerce and cloud computing companies. Its mission revolves around being Earth’s most customer-centric organization, delivering a diverse array of products and services to customers across the globe. Amazon’s remarkable success stems from its pioneering technology, streamlined supply chain management, and unwavering commitment to customer satisfaction. The company offers an extensive range of services, including Amazon Prime, which grants members access to free shipping, streaming of movies and TV shows, and various other perks. Additionally, Amazon Web Services, the company’s cloud computing platform, is widely adopted by businesses and organizations worldwide for hosting and data storage needs. With its transformative impact on shopping and business practices, Amazon maintains its dominance as a key player in the e-commerce and technology sectors.
| Company Name: | Amazon |
| Website: | www.amazon.com |
| Job Role: | Selling partner support Assoicate |
| Location: | Work from home |
| Qualifications: | Any degree |
| Salary: | 3-4LPA (Expected) |
| Experience: | Fresher |
Responsibilities
- The Seller Support Associate takes full responsibility for every seller interaction from start to finish, showcasing proactive problem-solving skills and delivering exceptional support to sellers.
- Exhibits proficient, articulate, and professional written and verbal communication skills.
- The Selling Partner Support Associate provides timely and efficient service to Amazon Sellers and Merchants, ensuring proper escalation of encountered issues.
- Sustains a positive and professional demeanor at all times, consistently representing the company in a favorable manner and effectively handling sensitive issues.
- Exhibits exceptional time-management abilities and demonstrates self-sufficiency in utilizing departmental resources, policies, and procedures while working independently.
- Actively contributes to fostering a positive team environment and willingly assists team members with challenging customer interactions when necessary.
- Consistently upholds acceptable performance metrics, including quality, productivity, first contact resolution, and attendance.
- Proactively seeks solutions by employing logical reasoning and data interpretation skills, while identifying trends and effectively communicating them to the appropriate channels, including suggestions for improvement.
- Collaborates with various departments, including Customer Service, Merchant Investigations, and Payments teams, as necessary, to effectively address and resolve sellers’ issues and inquiries.
Education & Skills
- Candidates with a Bachelor’s degree in any discipline and 0-10 years of experience are eligible.
- Excellent written and verbal communication in English.
- The role requires working in a 24/7 environment, including night shifts, which are scheduled based on business needs.
- Candidates who are open to working in a concurrent blended profile involving phone, chat, and email communication.
- Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME)
- The candidate should have a power backup arrangement in place for the duration of their shift in case of power shutdowns.
- The schedule includes a rotational two-consecutive-day off system, resulting in a 5-day working week with two consecutive days off.
- No unplanned leaves are permitted during the initial four months, which encompass the training and transition period.
- Proficiency in operating desktops/laptops, familiarity with internet browsers, Windows OS, Microsoft Outlook, and MS Office.
- A home environment that is free from background noise, allowing for uninterrupted internet connectivity and the ability to focus on work deliverables.
- A reliable internet connection with a minimum speed of 20 Mbps or higher, along with a data plan of at least 100 GB from a dependable provider, is required.
- It is necessary to have constant access to a mobile phone from a dependable provider.
- Having a power backup contingency plan is essential in the event of a power shutdown.
- Only candidates residing in Telangana should apply.
