Amazon is hiring Virtual Technical Support
Amazon is hiring for Virtual Technical Support. The details of Job requirement and other information is provided.
Amazon: Virtual Technical Support
About Amazon
Amazon has emerged as one of the largest global e-commerce and cloud computing enterprises. and its establishment in 1994 by Jeff Bezos, With a mission to prioritize customers above all else, Amazon offers an extensive array of products and services to cater to a diverse customer base worldwide. The company’s triumph can be attributed to its groundbreaking technology, efficient management of the supply chain, and unwavering commitment to customer satisfaction. Amazon’s offerings include Amazon Prime, a membership program that grants members free shipping, access to streaming movies and TV shows, and various other perks. Moreover, their cloud computing platform, Amazon Web Services, is widely adopted by businesses and organizations globally for hosting and data storage requirements. Through reshaping the shopping experience and revolutionizing business practices, Amazon remains a dominant force within the e-commerce and technology sectors.
| Company Name: | Amazon |
| Website: | www.amazon.com |
| Job Role: | Virtual Technical Support |
| Location: | Hyderabad, India |
| Qualifications: | Inter/ Diploma/ Any Graduation/ PG |
| Salary: | 4 LPA (Expected) |
| Experience: | Freshers/Experience |
Job description
Virtual Technical Support (VTS) is an India-based work-from-home model focused on resolving issues related to devices and digital content. D2 VTS associates are expected to operate from an Amazon-approved location, guaranteeing reliable internet connectivity and a professional work environment. The primary responsibilities entail addressing customer inquiries, delivering technical support, and upholding high standards of customer service quality.
Customer focus
- Excellent customer service skills with the ability to empathize and prioritize customer needs
- Conflict resolution, negotiation, and de-escalation skills
- Ownership to resolve challenging customer issues
Problem-Solving Skills
- Effective problem-solving skills, including strong decision-making abilities and efficient time management.
- Ability to approach problems logically and rationally
- Action-oriented and self-disciplined
- Demonstrating the ability to prioritize work effectively in order to meet the demands and objectives of the business.
Shifts
- Flexible to work in Rotational Shifts
Benefits
- NSA, OT, Zeta Meal Card
Education & Skills
- Minimum qualification of 10+2 or any graduate
- Experience in customer service environment for at least 6 months
- Action-oriented, self-disciplined, and organized
- Exhibiting strong time management skills and the capability to prioritize tasks efficiently.
- Good communication and comprehension skills to interact with both internal and external customers
- Demonstrating proficient composition skills to craft precise and accurate written responses.
- Familiarity with computer systems, Windows 7, Microsoft Outlook, and Internet Explorer
- Typing skill
- Being a self-driven, motivated, and task-oriented individual capable of operating with minimal support.
- Ensure uninterrupted internet connectivity and work-like environment during working hours
