Cactus is hiring for 2 Job Roles (Work from home) . This section offers a comprehensive and in-depth description of the role, encompassing essential qualifications and any relevant additional information.
Cactus is hiring for Associate Customer Service Manager (Chat & Calls)
| Company Name: | Cactus |
| Website: | www.Cactus.com |
| Job Role: | Associate Customer Service Manager (Chat & Calls) |
| Location: | Work from home |
| Qualifications: | Inter, Any Graduate, Post Graduate |
| Salary: | 25,000 |
| Experience: | Fresher |
About CACTUS
Cactus Communications is a leading science communication and technology firm that specializes in AI-based products and services to enhance various aspects of the research ecosystem, including funding, publication, communication, and discovery. Our offerings encompass editorial support, translation services, educational programs, and training solutions for researchers. Additionally, we provide strategic and tactical content solutions to global life science organizations, along with AI-powered tools for scholarly publishing and research dissemination. Our global presence extends to offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, Bengaluru, Hyderabad, and Mumbai, boasting a diverse workforce of over 3,000 experts. With a clientele spanning across more than 190 countries, we are dedicated to facilitating broader research outreach and engagement with peers, the public, and policymakers.
Job Responsibilities
- Offer real-time customer support through our Genesys chat/calling platform, aiming to convert inquiries into successful transactions.
- Enhance customers’ trust in the Editage brand compared to competitors, ultimately boosting conversion rates.
- Infuse a human touch into the customer shopping experience to encourage repeat business.
- Contribute to the organization’s revenue growth by effectively promoting our services to clients via chat and phone calls.
- Identify and rectify website errors, ensuring a seamless user experience for customers.
- Stay attuned to customer feedback to spot emerging business trends and share valuable insights with key stakeholders.
Qualifications
- Possess a strong service-oriented mindset with high standards.
- Demonstrate tech-savviness and proficiency in using various live chat software platforms, coupled with the ability to multitask effectively.
- Exhibit strong sales skills, including the ability to promote products or services persuasively.
- Display excellent written communication skills, capable of delivering messages concisely and clearly.
- Showcase quick thinking and adaptability, able to engage with customers at their level and improvise during conversations as needed.
- Thrive in high-pressure situations, meet deadlines, and maintain a positive attitude throughout the work process.
Cactus is hiring for 2 Job Roles (Work from home) . This section offers a comprehensive and in-depth description of the role, encompassing essential qualifications and any relevant additional information.
Associate Customer Service (Night-Shift)
| Company Name: | Cactus |
| Website: | www.Cactus .com |
| Job Role: | Associate Customer Service (Night-Shift) |
| Location: | Work from home |
| Qualifications: | Inter, Any Graduate, Post Graduate |
| Salary: | 25,000 |
| Experience: | Fresher |
Job Responsibilities
- Gain a profound understanding of both implicit and explicit customer needs and requirements, ensuring the provision of the most suitable price, service, and delivery options during the initial interaction.
- Promptly respond to inbound support tickets, offering timely and valuable information to minimize user friction while utilizing the service.
- Strive to maximize customer satisfaction by consistently achieving or surpassing established Service Level Agreements (SLAs) through accurate and timely issue resolution.
- Proactively anticipate customer needs and potential issues, developing a deep understanding of customer preferences to empower them in achieving their goals.
- Efficiently troubleshoot and resolve client complaints and general account inquiries in a single customer interaction, aiming to create enthusiastic promoters and enhance the overall customer experience.
- Act as the voice of the customer within internal teams, going the extra mile to exceed customer expectations and foster loyalty to our brand, ultimately outperforming competitors. Collaborate with cross-functional teams on related organizational goals and projects.
- Manage all tickets and calls, possessing the ability to address any inquiries related to the Editage website and EOS platform, while also escalating complex issues when necessary.
Qualifications
- Possess excellent written and spoken communication skills, with proficiency in English as a mandatory requirement, and additional languages are a welcome asset.
- 0-1 year of experience, and freshers are strongly encouraged to apply.
- Demonstrate a service-oriented and customer-first mindset, deriving satisfaction from assisting others and leveraging communication, persuasion, and interpersonal skills to achieve operational and team objectives.
- Embrace a collaborative working spirit, capable of seamlessly collaborating across teams and functions to resolve challenging situations.
- Exhibit excellent interpersonal and intercultural skills, facilitating effective collaboration with global teams.
- Thrive in high-pressure environments, adaptability, and maintain a positive attitude even in challenging circumstances.
