Capgemini is hiring for Service Desk Analyst. Below, you will find the details of the job requirements and other pertinent information.
Capgemini: Service Desk Analyst
About Capgemini
Capgemini is a leading global professional services and consulting company that has made significant contributions to the technology and business landscape. Founded in 1967 by Serge Kampf in Grenoble, France, the company has grown into a multinational corporation with a strong presence in the global market.Capgemini offers a diverse range of services to assist organizations in achieving their strategic goals and navigating the complexities of the digital age. Their services encompass various areas, including business consulting, technology consulting, systems integration, application development, cloud computing, cybersecurity, and infrastructure management. By combining their expertise in technology and business processes, Capgemini helps clients transform their operations, enhance their customer experiences, and drive innovation.
| Company Name: | Capgemini |
| Website: | www.capgemini.com |
| Job Role: | Service Desk Analyst |
| Location: | Mumbai |
| Qualifications: | Any Graduation |
| Salary: | Not mentioned |
| Experience: | Experienced |
Job description
- Having worked in a technical role within a Global Service Desk/IT Service Desk environment, I have gained valuable experience and expertise in providing comprehensive technical support and assistance.
- Excellent verbal and written communication skills.
- Demonstrating exceptional telephone skills, along with a consistent ability to be courteous and engaging.
- Possessing exceptional customer service skills that foster elevated levels of customer satisfaction.
Primary Skills
- Proficient in utilizing ticketing tools such as BMC Remedy and ServiceNow, among others.
- Good knowledge and experience in Windows OS.
- Possessing strong troubleshooting abilities in O365, Outlook, email-related services, BYOD, MDM, and other relevant areas.
- Extensive experience in Global Service Desk, IT Service Desk, and IT Helpdesk operations.
Secondary Skills
- Good Knowledge on Skype, Teams
- Proficient in networking domains such as LAN, Wi-Fi, VPN, internet, intranet, SSO, and related areas through hands-on experience.
- Demonstrating a strong background in utilizing encryption software such as BitLocker, Sophos, PGP, and similar tools with significant hands-on experience.
- Exhibiting a proactive problem-solving approach, analytical mindset, and a customer-centric orientation.
