Concentrix is hiring for Representative, Operations. This segment provides a comprehensive and in-depth examination of the role, including the necessary qualifications and any pertinent supplementary details.
Concentrix is hiring for Representative, Operations
About Concentrix
Concentrix stands as a globally renowned leader in the realm of business process outsourcing and solutions for customer engagement. Committed to delivering exceptional services, Concentrix collaborates with organizations spanning various industries, aiming to optimize their customer experiences and propel business growth. Harnessing cutting-edge technologies and innovative strategies, Concentrix equips businesses to streamline their operations, heighten customer satisfaction, and attain sustained success. Boasting a highly skilled workforce and an unwavering focus on customers, Concentrix has established a reputation for excellence, integrity, and dependability within the industry. Through its extensive array of services, which encompass customer care, technical support, sales, and back-office support, Concentrix remains at the forefront of revolutionizing the way companies connect with and engage their customers, ensuring seamless interactions and enduring relationships.
| Company Name: | Concentrix |
| Website: | www.Concentrix .com |
| Job Role: | Representative, Operations |
| Location: | Hyderabad, India |
| Qualifications: | Graduate / Under graduate in any discipline |
| Salary: | 30,000 |
| Experience: | Fresher |
Job Description
The Operations Representative position entails engaging with customers through a range of communication channels, including inbound and outbound calls, emails, chats, and online interactions, as dictated by client specifications. In this role, the primary emphasis is on delivering customer service and technical support, with a particular focus on resolving common issues pertaining to the client’s products or services.
Responsibilities
- Ensure that services provided to customers align with contractual Key Performance Indicators (KPIs).
- Clarify customer requirements by probing for a deeper understanding and leverage decision-support tools and resources to provide appropriate resolutions.
- Actively listen to customer needs and concerns, demonstrating empathy, and creating opportunities to build rapport.
- Welcome customers with courtesy, friendliness, and professionalism in accordance with established procedures.
- Sustain a fundamental understanding of client products and services.
- Ensure the preparation of thorough and accurate work, including the appropriate notations on customer accounts as needed.
- Participate in activities designed to enhance customer satisfaction and improve business performance.
- Offer additional products and/or services as appropriate
- Record and access information within the call tracking database.
- Address customer inquiries by guiding them to pertinent published materials, secondary sources, or more experienced staff members.
Candidate Profile
- Educational background: Graduate or undergraduate in any discipline (specific requirements may vary based on the job).
- Must exhibit courtesy and a strong customer service orientation.
- Proficient in computer navigation and PC usage.
- Excellent written and verbal communication skills.
- Dependable with meticulous attention to detail.
- Proficient in multitasking and capable of swiftly adapting to changes.members.
- Capable of handling repetitive tasks in a fast-paced, high-production work environment.
- Capable of functioning effectively both independently and as a valuable team member.
- Demonstrates patience in all customer interactions, maintaining a pleasant and professional demeanor.
- Willingness to work flexible shifts as required.
- Additional experience or skills may be necessary based on location and/or program.
- Confirm customer understanding of solutions and provide additional education as necessary.
- Demonstrate robust probing and problem-solving skills to autonomously manage intricate customer queries.
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