DXC Technology is hiring for Associate Technical Support.This section offers a comprehensive overview of the position, incorporating both job prerequisites and any relevant additional information.
DXC Technology is hiring for Associate Technical Support
About DXC Technology
DXC Technology is a worldwide IT services corporation offering comprehensive solutions to clients spanning various sectors. Boasting a workforce exceeding 100,000 employees spread across 70+ countries, DXC Technology provides a diverse array of services encompassing application development, cloud security, analytics, and workplace mobility solutions. The company is dedicated to furnishing digital metamorphoses that foster tangible business benefits for its clientele. Leveraging their proficiency in cutting-edge technologies like AI and machine learning, DXC Technology empowers clients to maintain a competitive edge in today’s swiftly evolving commercial arena.
| Company Name: | DXC Technology |
| Website: | www.dxc.com |
| Job Role: | Associate Technical Support |
| Location: | Bangalore, India |
| Qualifications: | Bachelor’s Degree |
| Salary: | 3-4 LPA (Expected) |
| Experience: | Fresher |
Job Description
- Analyzes system function issues escalated via a problem ticket process and offers diagnostic insights, along with suggesting alternative solutions.
- Coordinates and carries out complex installation, relocation, addition, and change (ICMS) tasks involving integrated equipment and systems.
- Delivers expert technical guidance for the development of new service offerings or technologies, collaborating with desktop engineering teams on initiatives like standard operating environment (SOE) establishment for client accounts.
- Offers guidance and training to clients, reducing recurring errors and providing recommendations for enhancements as appropriate.
- Stays up-to-date with technological and process advancements in the line of service to optimize team performance and achieve objectives.
- Supplies data for daily metric reports, maintains systems documentation, and evaluates system information, making recommendations for improvements to enhance efficiency.
- Provides technical support for project activities, contributing to tasks like solution enhancement or design, script creation, problem resolution through diagnostic tools, and transition/transformation efforts for new accounts.
Basic Qualifications
- Requires a Bachelor’s degree or an equivalent combination of education and experience.
Other Qualifications
- Possesses robust analytical and problem-solving skills.
Work Environment
- Involves an office environment.
- Shift work may be necessary.
I am a b.com student