Groww is hiring for Customer Success Executive. In this section, you will find detailed job information, including job requirements and any other relevant details.
Groww: Customer Success Executive
About Groww
Groww, a leading investment platform, has gained immense popularity in recent years due to its mission of democratizing investment opportunities for the masses. The platform provides an intuitive and user-friendly interface, enabling individuals to invest in a variety of financial instruments such as mutual funds, stocks, and gold effortlessly. With a seamless onboarding process, users can begin their investment journey with utmost ease. Groww has established itself as the preferred choice for both experienced investors and beginners exploring the world of investments, thanks to its core values of simplicity, transparency, and education.Offering a wide array of investment options, comprehensive information on funds and stocks, and effective tools for tracking and managing investments, Groww has successfully bridged the gap between technology and finance,Enabling individuals to seize control of their financial future..
| Company Name: | Groww |
| Website: | www.groww.com |
| Job Role: | Customer Success Executive |
| Location: | Across India |
| Qualifications: | BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM |
| Salary: | 4 LPA (Expected) |
| Experience: | Fresher |
Job Description
At Groww, delivering exceptional customer service is our top priority. Our relentless commitment to providing a seamless experience for our customers is made possible by our dedicated Customer Success Team. We are currently looking for enthusiastic professionals who demonstrate outstanding communication skills and a customer-first mindset. This role is of significant importance as it acts as the primary point of contact for our valued customers..
- Strong desire to learn about our company’s products and their capabilities.
- Build and nurture customer relationships to enhance retention and loyalty, leading to increased customer lifetime value and reduced churn.
- Possess technical aptitude and the ability to communicate complex concepts clearly and concisely.
- Exhibit outstanding interpersonal and relationship-building skills.
- Knowledge of additional regional languages will be advantageous, especially if the company operates within a multilingual country.
Responsibilities
- Providing technical support and on-demand training to customers who use our products, promptly addressing their inquiries.
- Ensuring customer satisfaction by educating them about the functional capabilities of our product and offering guidance on potential upgrades.
- Collaborating with the product manager to gather feedback from customers, identifying recurring issues, and contributing to product development and improvement.
- Upholding high service standards, going the extra mile to ensure customer satisfaction and retention.
Qualification
- Undergraduate degree in fields such as BCom, BBA, BBM, BA, B.Sc, MBA/PGDM.
- Minimum 50% aggregate marks in 10th, 12th, and graduation.
- No backlogs or gap years during the educational journey.
- Proficiency in both English and Hindi is required.
