Groww is hiring Customer Success Executive Role. This segment extensively examines the role, delving into its essential criteria while offering relevant additional information.
Groww is hiring Customer Success Executive Role
| Company Name: | Groww |
| Website: | www.Groww .com |
| Job Role: | Customer Success Executive |
| Location: | Work from home |
| Qualifications: | BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM |
| Salary: | 30,000 |
| Experience: | Fresher |
About Groww
At Groww, we constitute a passionate team dedicated to rendering financial services accessible to every Indian through our multi-product platform. Daily, we empower millions of customers to take control of their financial journey. With customer obsession embedded in our DNA, each product, design, and algorithm, down to the minutest detail, is crafted with a focus on customer needs and convenience. Our greatest strength lies in our people, who are propelled by values such as ownership, customer-centricity, integrity, and an unwavering passion to challenge the status quo continually.
Expectations from successful candidates
- Eagerness to acquire knowledge about the company’s products and their capabilities.
- Adept at managing a significant volume of inbound customer queries.
- Technical aptitude coupled with the ability to comprehend and articulate complex concepts in simplified terms.
- Ability to empathize with the customer and a high level of customer-centricity.
- Knowledge of other regional languages is helpful if the company operates within the country.
Responsibilities
- Provide technical support and immediate training to customers using the company’s product, addressing incoming queries promptly.
- Guarantee customer satisfaction with the product through educational outreach on functional capabilities and potential upgrades.
- Contribute to the product’s enhancement and refinement by collecting feedback, identifying recurring issues, and collaborating with the product manager to address them.
- Uphold exceptional service standards, surpassing expectations to ensure customer satisfaction and retention.
Qualification
- Undergraduate courses accepted: BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM.
- Minimum 50% cutoff required for 10th, 12th, and Graduation.
- No backlogs or gap years during education.
