Kyndryl is hiring for Customer Service Representative. This segment provides a thorough analysis of the role, delineating essential qualifications while seamlessly integrating pertinent supplementary information.
Kyndryl is hiring for Customer Service Representative
| Company Name: | Kyndryl |
| Website: | www.Kyndryl.com |
| Job Role: | Customer Service Representative |
| Location: | work from home |
| Qualifications: | Any graduation |
| Salary: | 25,000/month |
| Experience: | Fresher |
The Role:
Are you passionate about tackling complex problems and thriving in fast-paced environments? If so, you’ll find fulfillment as a member of our Software Engineering – Development team at Kyndryl, where your work’s immediate value will be evident.This specialization involves providing technical support to clients on supported products and infrastructure, ensuring prompt and effective resolution of customer issues. You’ll need the expertise to utilize your time efficiently for achieving optimal results.As a valued team member, you’ll estimate work for assigned development tasks, guiding the creation of features, functional objectives, or technologies for stakeholders. Your contributions will significantly impact the success of our products, as part of a team committed to innovation, creativity, and excellence. Above all, you’ll have the freedom to innovate and take ownership of your work while honing problem-solving, collaboration, and automation skills. Together, we can make a significant impact in the realm of cloud-based managed services.
Your Future at Kyndryl:
Your career path offers exciting opportunities for growth and advancement within the job family. Through dedication and hard work, you can progress to higher positions, such as Principal Engineer or Vice President of Software. These roles not only allow for inspiring innovation but also bring a sense of pride and accomplishment, marking the pinnacle of your software industry career.
Requirements:
- Minimum 0-2 years of experience required.
- Freshers are also considered, with proficiency in ensuring timely and effective resolution of customer issues.
- Demonstrated capacity to manage multiple tasks or projects while adapting to changing priorities.
- Experience in utilizing available time efficiently to achieve effective and efficient results.
- Proficient in gathering a comprehensive and precise description of reported issues, exhibiting hands-on expertise in problem/symptom assembly.
- Extensive track record of effectively resolving issues, pinpointing root causes, and devising innovative solutions to address customer concerns.
- Proficiency in questioning/probing skills relevant to the issue and caller’s level.
- Excellent communication skills.
- Willingness to work night shifts.
- Knowledge of ticketing tools and ability to perform remote takeover.
- Basic experience in Technical Support Level 1.
