NTT is hiring for the role of Remote Engineer. This portion thoroughly explores the role, delving into its essential requirements and complementing them with relevant additional information.
NTT is hiring for the role of Remote Engineer
| Company Name: | NTT |
| Website: | www.NTT.com |
| Job Role: | Engineer |
| Location: | Work from home |
| Qualifications: | Bachelor’s Degree |
| Salary: | 5 LPA (Expected) |
| Experience: | Fresher |
Responsibilities
- Offer day-to-day technical support to clients’ end-users.
- Investigate initial support communications and ensure incident resolution.
- Utilize knowledge articles for incident investigation and resolution.
- Determine the root cause of incidents and assist in creating RCA (Root Cause Analysis).
- Adhere to GDC standard operating procedures.
- Engage in daily performance evaluations, identify performance issues, and suggest improvements.
- Review and manage recurring or high-impact incidents through a problem-management process.
- Document procedures used to resolve incidents.
- Possess strong troubleshooting skills in MS Windows, PC Hardware, and Internet Explorer.
- Configure active sync accounts on devices.
- Perform AD user management tasks like creation, deletion, and modification.
Requirements
- Effective communication and collaboration across diverse cultures and social groups.
- Exceptional problem-solving capabilities.
- Proficiency in Outlook (PST, OST) and Lync configuration.
- Familiarity with WiFi and VPN configuration.
- Knowledgeable in troubleshooting printer-related issues.
- Ability to offer detailed technical assistance through written and verbal instructions.
- Maintaining a positive attitude in the workplace.
- Thriving in high-pressure environments.
- Application of active listening techniques: confirming understanding, seeking relevant information, and refraining from interruptions.
- Adaptability to changing circumstances.
- Adept at identifying and resolving fundamental technical issues through diagnosis and troubleshooting.
- Prioritizing clients’ needs for a positive client experience throughout their journey.
- Empathetic engagement with customers in real-time issue resolution.
- Fundamental understanding of Microsoft Cloud-related solutions (Azure, Microsoft 365, EMS Intune/AIP).
- Comprehensive grasp of Infrastructure Technology.
- Strong comprehension of Windows 10, Microsoft Office, and general system administration.
Qualification
- Bachelor’s Degree
