PhonePe is Hiring for Advisor, ABT Role. In this segment, you will find a comprehensive outline of the position, covering fundamental job prerequisites along with pertinent supplementary information.
PhonePe is Hiring for Advisor, ABT Role
About Phonepe
PhonePe, a prominent digital payment platform that commenced operations in 2016, has brought about a transformative shift in the way financial transactions are conducted in India. By providing a seamless and secure mobile payment experience, PhonePe enables users to effortlessly transfer funds, settle bills, top up mobile balances, and carry out online purchases. Its intuitive interface and strong security protocols have established a solid foundation of trust among its rapidly expanding user community. Through its inventive attributes and strategic alliances, PhonePe remains a central driver in advancing the acceptance of digital payments, actively contributing to India’s progression toward a cashless economic landscape.
| Company Name: | Phonepe |
| Website: | www.phonepe.com |
| Job Role: | Advisor, ABT Role |
| Location: | Bengaluru, India |
| Qualifications: | Any Graduation |
| Salary: | 6 LPA (Expected) |
| Experience: | Fresher |
Responsibilities
- Uphold integrity and prioritize a customer-centric approach in all interactions.
- Address basic insurance and transaction-related queries for PhonePe, translating inquiries into potential business opportunities.
- Display adaptability in engaging with customers through both phone and data channels.
- Carefully evaluate customer needs and recommend appropriate products that align with their requirements, while ensuring a positive customer experience.
- Achieve monthly input and output targets set by supervisors.
- Adhere to established process guidelines to effectively resolve issues.
- Foster customer trust through meaningful and effective interactions.
- Consistently meet hourly and daily productivity goals.
- Utilize internal processes and resources to achieve satisfactory resolutions.
- Collaborate with relevant teams to escalate and resolve complex issues as needed.
- Identify opportunities for process improvement.
- Educate customers on maximizing the use of PhonePe’s features.
Qualifications & Skills
- Proficiency in written and verbal communication in English and Hindi.
- Experience ranging from 0 to 2 years in insurance advisory or sales positions.
- Demonstrates a strong capacity for learning and adapting.
- Possesses active listening skills and is skilled in handling objections.
- Exhibits a customer-focused mindset and effectively responds to diverse situations.
- Thrives as a team player, open to feedback, and demonstrates flexibility in approach.
- Shows proficiency in multitasking, prioritization, and time management.
- Graduation (10+2+3) is mandatory.
- Proficiency in spoken and written South Indian languages is a valuable asset.
- Readiness to accommodate flexible shifts and schedules as needed.
