PhonePe is hiring for Advisor, Trust and Safety. This segment provides a thorough analysis of the role, delineating essential qualifications while seamlessly integrating pertinent supplementary information.
PhonePe is hiring for Advisor, Trust and Safety
| Company Name: | PhonePe |
| Website: | www.PhonePe .com |
| Job Role: | Advisor, Trust and Safety |
| Location: | Bengaluru |
| Qualifications: | Any Graduation |
| Salary: | 35,000/Month |
| Experience: | Fresher |
About the Role:
We are seeking specialists to join our In-house Customer Experience team. As a specialist, your main duty will involve resolving customer issues while continuously seeking innovative ways to enhance their experience.In this position, you will offer support to expedite issue resolution and ensure appropriate flagging of concerns.Your contribution will focus on consistently improving and streamlining support systems by identifying patterns to optimize the customer experience.
About PhonePe
PhonePe Group is India’s foremost digital payments company, boasting 500 million registered users and 37 million merchants, covering over 99% of postal codes across the nation.Building on its position as a leader in digital payments, PhonePe has expanded its offerings to include financial services such as Insurance, Mutual Funds, Stock Broking, and Lending. Additionally, it has ventured into tech-enabled services like Pincode for hyperlocal shopping and the Indus App Store.India’s premier localized App Store. The PhonePe Group comprises businesses aligned with the company’s vision of providing every Indian with equal opportunities to accelerate their progress by facilitating the flow of money and access to services.
Responsibilities:
- Act with integrity and prioritize customer satisfaction in all interactions.
- Address basic PhonePe account and transaction-related inquiries.
- Ability to switch between phone and data channels as needed.
- Follow specified process guidelines meticulously to attain resolution.
- Foster customer trust through interactions.
- Meet hourly and daily productivity targets.
- Utilize internal processes and resources to facilitate resolution.
- Escalate issues appropriately, seeking support from relevant teams for resolution.
- Propose process enhancements.
- Engage and educate customers to maximize their use of PhonePe.
Ideal candidate should:
- Possess excellent written and verbal communication skills.
- Demonstrate good learnability.
- Demonstrate active listening skills and proficiency in addressing objections.
- Exhibit strong customer orientation and adaptability to diverse scenarios.
- Work well in a team, being flexible and receptive to feedback.
- Ability to multitask, prioritize, and manage time effectively.
- Proficient in both English and Hindi.
- Graduation (10+2+3) is mandatory.
- Possess 0-2 years of experience in a customer-facing position.
- Preference given to candidates with multilingual proficiency, both spoken and written, in South Indian languages.
Other Benefits:
- Enjoy complimentary lunch!
- Work a 5-day week with 2 rotational days off.
