PhonePe is hiring for Social Media Advisor. This segment thoroughly delves into the role, meticulously examining its fundamental criteria and providing pertinent additional details.
PhonePe is hiring for Social Media Advisor
| Company Name: | PhonePe |
| Website: | www.PhonePe .com |
| Job Role: | Social Media Advisor |
| Location: | Bengaluru |
| Qualifications: | Any Graduation |
| Salary: | 30,000/Month |
| Experience: | Fresher |
About PhonePe Group
PhonePe, India’s foremost digital payments company, boasts a user base of 500 million and serves 37 million merchants, spanning over 99% of postal codes nationwide. Beyond its core digital payments sector, PhonePe has diversified into financial services (Insurance, Mutual Funds, Stock Broking, and Lending), alongside tech-enabled ventures like Pincode for hyperlocal shopping and Indus App Store, India’s pioneering localized App Store. The PhonePe Group encompasses a range of businesses united by the vision to empower every Indian with equitable access to financial services and opportunities for advancement.
Responsibilities
- Acting with integrity and prioritizing customer-centricity in every interaction.
- Addressing basic PhonePe account and transaction-related inquiries.
- Adapting between phone and data channels as needed.
- Adhering to specified process guidelines to achieve resolution.
- Cultivating customer trust through interactions.
- Meeting hourly and daily productivity targets.
- Utilizing internal processes and resources to resolve issues.
- Escalating issues appropriately and seeking support from relevant teams.
- Suggesting process enhancements.
- Engaging and educating customers to maximize their use of PhonePe.
Ideal candidate qualities:
- Excellent written and verbal communication skills.
- Demonstrated learnability and willingness to acquire new knowledge.
- Active listening skills and adeptness in handling objections.
- Strong customer orientation with the ability to adapt and respond to various situations.
- Team player mindset with flexibility and openness to feedback.
- Fluency in both English and Hindi languages.
- Graduation (10+2+3) is mandatory.
- 0 to 2 years of prior work experience in a customer-facing role.
- Preferred multilingual proficiency in spoken and written South Indian languages.
Other Benefits:
- Complimentary lunch provided.
- 5-day workweek with 2 rotational days off.
