Springworks is hiring for Customer Support Intern. This section provides a thorough overview of the role, encompassing essential job requirements as well as pertinent additional details.
Springworks is hiring for Customer Support Intern
Responsibilities
- Handle customer queries and resolve verification-related issues.
- Gain comprehensive knowledge of background verification, including education, employment, and address processes.
- Understand products and services thoroughly to provide accurate information to customers.
- Collaborate with various teams to enhance the verification process and customer experience.
- Utilize problem-solving skills to address and resolve customer concerns.
- Exhibit exceptional communication skills for professional interactions with customers and team members.
- Utilize customer relationship management (CRM) systems and relevant applications like Trello, Zoho Desk, SalesIQ, YAMM, Google Sheets.
- Contribute to continuous process improvement by providing feedback based on customer interactions.
Work Plan for First Few Weeks
1st & 2nd week
- Training on communication methods and software functionalities.
- In-depth training on SpringVerify and handling 10 insufficiency tickets daily.
3rd & 4th week
- Familiarization with insufficiency and tracking processes, closing 30 tickets daily.
- Understanding support function and work, closing 50 tickets daily.
5th week
- Independent handling of insufficiency emails and clearing them from the team’s list.
Requirements
- Strong initiative, decision-making, and proactive problem-solving skills.
- Proficient verbal and written communication abilities.
- Handle customer inquiries with empathy and professionalism.
- Detail-oriented with excellent problem-solving capabilities.
- Proficiency in Microsoft Office Suite and software applications.
- Eager collaborator within the team, possessing a readiness to learn and adapt.
- Pursuing or recently completed a degree.
Note
- Full-time internship opportunity for a minimum of 9 months.
- Weekend work might be required based on business needs, with compensatory leave provided.
Benefits
- Health Insurance coverage for self, children, and spouse.
- Tele doctor consultations with various specialties.
- Allocated budget for learning and development (maximum of Rs. 21,000/-).
- Monthly allowance for lifestyle and reimbursement for internet expenses, up to Rs 3000.
