Springworks is hiring for Customer Support Intern. This portion thoroughly explores the function, delving into its fundamental criteria and providing pertinent supplementary details.
Springworks is hiring for Customer Support Intern
| Company Name: | Springworks |
| Website: | www.Springworks.com |
| Job Role: | Customer Support Intern |
| Location: | work from home |
| Qualifications: | Any graduation |
| Salary: | 25,000/ Month |
| Experience: | Fresher |
Responsibilities
- Address and resolve customer queries pertaining to Springworks products.
- Provide assistance in resolving issues related to Springworks products.
- Manage and handle customer inquiries related to our products effectively.
- Ensure satisfactory resolution of customer issues regarding Springworks products.
- Stay informed about product features and operational processes, and keep relevant stakeholders updated on feedback.
- Acquire in-depth knowledge of products and services to provide accurate information to customers.
- Apply problem-solving skills to effectively address and resolve customer issues.
- Demonstrate exceptional communication skills for professional interaction with both customers and team members.
- Utilize hands-on experience with customer relationship management (CRM) systems and relevant applications such as Trello, Zoho Desk, SalesIQ, YAMM, and Google Sheets.
- Contribute to the continuous improvement of the support process by providing feedback and suggestions based on customer interactions.
1st & 2nd Week:
- Receive training on communication protocols and detailed insights into the software tools used for communication.
- Learn the functionalities of the communication tools.
- Receive comprehensive training on our products.
- Practice handling 10 insufficiency tickets daily.
3rd & 4th Week:
- Deepen understanding of insufficiency and familiarize yourself with the trackers in use.
- Handle and close 30 insufficiency tickets daily.
- Gain insights into the support function and daily work processes.
- Aim to close 50 tickets per day.
5th Week:
- Independently manage insufficiency emails.
- Clear emails from the team’s list.
Requirements
- High Agency: Demonstrate initiative, decisiveness, and proactive problem-solving.
- Possess strong verbal and written communication skills.
- Handle customer inquiries with empathy and professionalism.
- Exhibit attention to detail and excellent problem-solving abilities.
- Proficiency in using Microsoft Office Suite and comfortable with various software applications.
- Demonstrates enthusiasm as a team player.
- Collaborates effectively within a team environment.
- Shows eagerness to acquire new knowledge and adjust to changes.
- Currently pursuing or recently completed a degree.
Benefits
- Health Insurance: Sum insured of 4 lakhs covering self, children, and spouse. Unlimited free Tele doctor consultations with 15 different specialties for you and your family members.
- Learning & Development Budget: Allocation of up to Rs. 21,000.
- Remote Setup Perk: Rs. 25,000 for furniture and headphones, allowing effortless work from anywhere.
- Lifestyle Allowance & Internet Reimbursement: Up to Rs. 3000 per month for food, OTT, health/fitness, Wi-Fi/Internet, etc. Claim anything in these categories; only a bill/payment receipt in your name should be enough.
Please Note:
- Full-Time Internship: This opportunity requires a commitment to a minimum duration of 9 months.
- Night Shift Requirement: The role involves working during the night shift (10pm – 7am). Applicants comfortable with working night shifts are encouraged to apply.
