Springworks is hiring for Customer Support Intern. This segment thoroughly delves into the role, carefully scrutinizing its fundamental criteria while also offering pertinent additional information.
Springworks is hiring for Customer Support Intern
| Company Name: | Springworks |
| Website: | www.Springworks.com |
| Job Role: | Customer Support Intern |
| Location: | work from home |
| Qualifications: | Any graduation |
| Salary: | 25,000/ Month |
| Experience: | Fresher |
Responsibilities:
- Address and resolve customer queries regarding Springworks products.
- Provide assistance in resolving issues related to Springworks products.
- Effectively manage and handle customer inquiries concerning our products.
- Ensure satisfactory resolution of customer issues regarding Springworks products.
- Stay updated on product features and operational processes, and communicate feedback to relevant stakeholders.
- Acquire comprehensive knowledge of products and services to offer accurate information to customers.
- Apply problem-solving skills to effectively address and resolve customer issues.
- Demonstrate exceptional communication skills for professional interaction with customers and team members.
- Utilize hands-on experience with CRM systems and relevant applications such as Trello, Zoho Desk, SalesIQ, YAMM, and Google Sheets.
- Contribute to the continuous improvement of the support process by providing feedback and suggestions based on customer interactions.
1st & 2nd Week:
- Receive training on communication protocols.
- Gain detailed insights into the software tools used for communication.
- Learn the functionalities of the communication tools.
- Receive comprehensive training on our products.
- Practice handling 10 insufficiency tickets daily.
3rd & 4th Week:
- Deepen understanding of insufficiency.
- Familiarize yourself with the trackers in use.
- Handle and close 30 insufficiency tickets daily.
- Gain insights into the support function and daily work processes.
- Aim to close 50 tickets per day.
5th Week:
- Independently manage insufficiency emails.
- Clear emails from the team’s list.
Requirements:
- Demonstrate initiative, decisiveness, and proactive problem-solving.
- Possess strong verbal and written communication skills.
- Handle customer inquiries with empathy and professionalism.
- Exhibit attention to detail and excellent problem-solving abilities.
- Proficiency in using Microsoft Office Suite and comfortable with various software applications.
- Demonstrates enthusiasm as a team player.
- Collaborates effectively within a team environment.
- Shows eagerness to acquire new knowledge and adjust to changes.
- Currently pursuing or recently completed a degree.
Benefits:
- Health Insurance: Sum insured of 4 lakhs covering self, children, and spouse. Unlimited free Tele doctor consultations with 15 different specialties for you and your family members.
- Learning & Development Budget: Allocation of up to Rs. 21,000.
- Remote Setup Perk: Rs. 25,000 for furniture and headphones, allowing effortless work from anywhere.
- Lifestyle Allowance & Internet Reimbursement: Up to Rs. 3000 per month for food, OTT, health/fitness, Wi-Fi/Internet, etc. Claim anything in these categories; only a bill/payment receipt in your name should be enough.
Please Note:
- Full-Time Internship: This opportunity requires a commitment to a minimum duration of 9 months.
- Night Shift Requirement: The role involves working during the night shift (10pm – 7am). Applicants comfortable with working night shifts are encouraged to apply.
