Sprinto is hiring for Technical Implementation Specialist. This segment extensively examines the role, delving into its essential criteria and offering relevant additional details.
Sprinto is hiring for Technical Implementation Specialist
| Company Name: | Sprinto |
| Website: | www.Sprinto.com |
| Job Role: | Technical Implementation Specialist |
| Location: | Work from home |
| Qualifications: | Any Graduation |
| Salary: | 30,000 |
| Experience: | Fresher |
The Role
We seek an Associate Technical Account Manager to join our Customer Experience/Customer Success division. Your role involves being a crucial part of the team responsible for customers’ initial Sprinto platform experience during onboarding and overseeing the integration of newly purchased products. Collaboration with Product, Customer Success, and Customer Support teams will be key in ensuring our customers achieve their objectives with Sprinto.
Responsibilities
- Engage primarily in video calls with founders, CXOs, and CISOs from early to mid-sized companies, guiding them through implementing effective processes for achieving global information security standards like SOC2, ISO27001, PCI DSS, etc.
- Collaborate closely with our exceptional Product team, consistently elevating customer satisfaction through the Sprinto journey.
- Coordinate with audit partners to ensure a seamless experience for both partners and mutual customers, requiring a deepening grasp of Information Security/Cloud Security Compliance over time.
- Adapt swiftly to our rapidly expanding product landscape, involving quick learning, researching, and troubleshooting issues while devising solutions or workarounds for various customer use-cases.
- Dedicate efforts to guarantee a delightful Sprinto experience for customers, setting a high standard for Customer Experience. This team serves as the initial touchpoint for customers engaging with Sprinto, emphasizing the importance of a strong start in the overall customer journey.
Basic Qualification
- Any Graduation are eligible to apply
- Background in programming, pivoting away from coding due to preference.
- Notable communication and presentation skills, standing out within your peer group.
- Experience in software implementation roles.
- Proficiency in handling customers across different time zones.
- Strong technical understanding encompassing concepts like S3 bucket, DB encryption, Virtual Private Cloud.
- Methodical and systematic approach, consistently meeting commitments.
- Valuable bonus if possessing prior experience with SOC2, ISO27001, GDPR, PCI DSS, and other compliance standards.
Benefits
- Remote First Policy: Emphasis on remote work as the primary approach.
- 5 Days Working With FLEXI Hours: Work schedule accommodates flexible hours within a 5-day week.
- Group Medical Insurance (Parents, Spouse, Children): Inclusive medical coverage for family members.
- Group Accident Cover: Coverage for accidents within a group policy.
- Company Sponsored Device: Provision of devices sponsored by the company.
- Education Reimbursement Policy: Policy supporting reimbursement for education expenses.
