Teleperformance hiring For Customer Service Process. This section provides an inclusive summary of the job, encompassing both job requirements and any other pertinent details.
Teleperformance hiring For Customer Service Process
About Teleperformance
Teleperformance (TP) is a globally recognized digital business services company with its roots in France. The company provides an extensive array of AI-powered solutions, encompassing front-office customer care, back-office functions, technical support, debt collection, social media services, trust and safety services for protecting online users and brand reputation, along with various other offerings. With operations in 91 countries, TP caters to customers in 170 markets across the globe.
| Company Name: | Teleperformance |
| Website: | www.teleperformance.com |
| Job Role: | Customer Service |
| Location: | Work from home |
| Qualifications: | Any Graduate |
| Salary: | 25,000/ Month |
| Experience: | Fresher |
Job description
Currently, we are conducting bulk hiring for the Work from Home Premium Customer Service Process.
Job Responsibilities
- Handle a large influx of incoming phone calls.
- Generate sales leads.
- Recognize and evaluate customer needs to ensure their satisfaction.
- Cultivate sustainable relationships and build trust with customer accounts through open and interactive communication.
- Offer precise, reliable, and comprehensive information utilizing suitable methods and tools.
- Accomplish individual and team sales targets, along with meeting call handling quotas.
- Address customer complaints, offering suitable solutions and alternatives within specified time limits; follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and organize relevant documents.
- Adhere to communication procedures, guidelines, and policies.
- Demonstrate exceptional effort in engaging with customers.
Requirements and skills
- Has a proven track record of customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Possesses strong phone contact handling skills and active listening abilities.
- Familiarity with CRM systems and practices.
- Demonstrates customer orientation and the ability to adapt/respond to different types of characters.
- Exhibits excellent communication and presentation skills.
- Proficient in multitasking, prioritizing, and effective time management.
Preferred candidate
- Must own a laptop or desktop.
- Laptop/desktop should have an i5 processor.
- Laptop/desktop should have 8 GB RAM.
To schedule your interview, kindly send your resume via WhatsApp to HR VINEET at 8826007609.
