Wipro is hiring for System Engineer

Wipro is hiring for System Engineer. Provided below are the details of the job requirements and additional information.

About Wipro

Wipro, a prominent multinational corporation headquartered in India, specializes in offering comprehensive IT services, consulting, and business process solutions. Since its establishment in 1945, Wipro has rapidly expanded its global presence, now operating in over 50 countries. With a steadfast dedication to digital transformation and pioneering advancements, Wipro has successfully aided countless clients from diverse sectors in optimizing their business processes, elevating customer experiences, and fostering substantial growth. The company’s unwavering commitment to sustainability and social responsibility has earned it numerous accolades and acknowledgments for its remarkable contributions to both the community and the environment.

Company Name:	Wipro
Website:	www.wipro.com
Job Role:	System Engineer
Location:	Hyderabad
Qualifications:	Graduation
Salary:	4 LPA
Experience:	Fresher

Education & Skills

To effectively engage with customers and deliver satisfactory solutions to their inquiries, a customer support representative must demonstrate outstanding communication abilities.

A customer support representative should possess the capacity to empathize with customers, soothe their concerns, and calmly manage irate individuals.
Technical knowledge in troubleshooting base operating system issues: The candidate should possess technical knowledge in troubleshooting base operating system issues and be eager to learn new technologies.
Troubleshooting skills in Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc. over remote support: The candidate should be proficient in troubleshooting issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc., over remote support.
Answering incoming calls and responding to customer’s emails in a timely manner: A customer support representative should be prompt in answering incoming calls and responding to customer’s emails in a timely manner.
Managing and resolving customer complaints: The candidate should be able to manage and resolve customer complaints effectively.
Identifying and escalating issues to supervisors as and when needed: The candidate should be able to identify and escalate issues to supervisors when required.

Providing product and service information to customers: A customer support representative should be able to provide product and service information to customers accurately.
The candidate should demonstrate the ability to efficiently research necessary information using available resources and present customers with effective solutions.
Proficiency in utilizing relevant software, the candidate should be skilled in researching, identifying, and resolving customer complaints.
Routing calls and tickets to appropriate resources and domains who can best support the user: The candidate should be able to route calls and tickets to appropriate resources and domains who can best support the user.
Documenting all call information according to standard operating procedures: The candidate should be able to document all call information according to standard operating procedures.
Recognizing, documenting, and alerting the management team of trends in customer calls: The candidate should be able to recognize, document, and alert the management team of trends in customer calls.
Creating SOPs for new issues and resolutions given: The candidate should be able to create SOPs for new issues and resolutions given.
Completing call logs and reports: A customer support representative should be able to complete call logs and reports accurately.