ZOMATO is hiring for Customer Care Executive. This segment provides a thorough analysis of the role, delineating essential qualifications while seamlessly integrating pertinent supplementary information.
ZOMATO is hiring for Customer Care Executive
| Company Name: | Zomato |
| Website: | www.Zomato.com |
| Job Role: | Customer Care Executive |
| Location: | Work from home |
| Qualifications: | Inter, Diploma, Any Graduates |
| Salary: | 2 LPA |
| Experience: | Fresher |
About company
Our associates play a central role in our mission, which focuses on integrating people, technology, and data to achieve customer experience excellence for prominent brands. As a worldwide CX solutions provider with 38,000 employees spanning 12 countries, our diverse teams contribute a wealth of backgrounds and experiences. Our Values serve as guiding principles, shaping our collective identity and driving our actions. As a unifying force, fostering a common set of behaviors embraced by all Startek associates worldwide, irrespective of their location or position. These Values collectively influence our decision-making processes and define the experiences of our associates, clients, and shareholders.
Job Description:
- The Service Partner will manage all voice calls from ZOMATO Delivery partners.
- Fluency in both Hindi and English is required for communication.
- All agents must be proficient in speaking, writing, and understanding English and Hindi.
Criteria:
- Proficient communication skills in English.
- Open to both fresher and experienced individuals, as well as graduates and undergraduates.
- Experienced candidates should possess a minimum of 6 months of documented post-training experience in any customer service role.
- Both males and females should be comfortable working in 24/7 shifts.
- Six-day work week with rotational offs.
- Immediate joining required.
- Paid training is mandatory, with certification to be obtained post-training.
- Candidates must have their own device, either a laptop or PC with Windows 10 Pro and Wi-Fi
Screening Rounds:
- HR Round
- Voice Versant test Level 4 minimum
- Operations Interview
