Grievance Redressal
We are committed to providing fair, transparent, and timely resolution of all customer grievances. Your satisfaction is our priority.
Three-Tier Grievance Mechanism
Our structured grievance redressal framework ensures your concerns are addressed at the appropriate level with defined timelines.
Customer Support
First point of contact for all grievances. Our trained customer support executives will address your concerns promptly.
Contact Details
Resolution Timeline
Within 7 working days
from the date of complaint registration
Grievance Officer
If your complaint is not resolved at Level 1 within 7 days, or you are not satisfied with the resolution, escalate to our Grievance Officer.
Contact Details
Resolution Timeline
Within 15 working days
from the date of complaint registration
RBI
If your grievance remains unresolved after 30 days or you are dissatisfied with Level 2 resolution, you can approach the regulatory authority.
Contact Details
Resolution Timeline
Within 30 working days
from the date of complaint registration
RBI Ombudsman
For complaints related to NBFCs
Important Information
Keep your complaint reference number safe for future correspondence
Provide complete and accurate information for faster resolution
Attach relevant documents to support your grievance
Check your email regularly for updates on your complaint status
Escalate only after the specified timeline has passed
All complaints are treated with utmost confidentiality